A Telehealth appointment allows you to have a GP consultation via phone or video call and can be a convenient solution when you can’t see a doctor in person.
We are offering Telehealth appointments to patients who prefer one, or for patients who are not suitable to present in person on site. We are still providing face-to-face consultation at our clinic in Perth.
Telehealth consultations are helpful in reducing the risk of spreading illness, particularly with the COVID-19 virus. Northbridge Medical Centre is committed to minimizing COVID-19 risks for all patients and staff.
We are still providing face to face consultation on site. We are also offering Telehealth appointments to patients who prefer one, or patients who are not suitable to be presented in person on site.
If you are unwell with COVID-19 symptoms, please advise us and DO NOT attend the medical centre in person. Please book a Telehealth appointment or speak to our receptionist for appropriate methods of consultation.
If you are uncertain whether your symptoms could be COVID-19 symptoms, please refer to COVID-19 symptoms checker.
Please do not attend the medical centre in person if:
If you wish to find out the latest news and information about COVID-19 protocols in Western Australia regarding testing and isolation guidelines, close contacts and household definitions, please refer to WA Department of Health COVID-19 protocols website. or by logging into the ServiceWA app.
If you are symptomatic and still wish to have a face to face in person consultation, please present to Victoria Park Respiratory Clinic.
As condition of entry to Northbridge Medical Centre, all patients and visitors must wear a face covering or mask, scan our QR code and answer screening questions by our receptionist regarding COVID-19 symptoms.
During the screening questions, our receptionist may advise you that it is more appropriate for your appointment to be a Telehealth appointment or to start as a Telehealth appointment. You will be asked to wait in your car or outside for the doctor’s phone call.
At Northbridge Medical Centre, we understand that Telehealth is an efficient and convenient way to access treatment. There are certain scenarios or types of consultation where Telehealth appointments are more appropriate than in person.
The friendly reception staff or doctors at Northbridge Medical Centre can provide further details. Our doctors will also recommend Telehealth consultations in certain patient groups or for follow up / results appointments.
How to book a Telehealth consultation:
Cost of Telehealth:
In order to receive Medicare rebates for Telehealth consultations, it is a requirement that the patient has attended the medical centre in person within the past 12 months. However, there are exemptions to these rules and our reception staff can provide further details.
Patients who are seeking to gain access to Telehealth services are encouraged to attend Northbridge Medical Centre for their first face-to-face consultation to establish the required existing relationship. Current patients who are seeking to maintain their access to Telehealth but have not attended in person in the last 12 months are also encouraged to do so.
The following are exemption rules where new patients or patients who have not attended the medical centre in person in the last 12 months will still receive a Medicare rebate:
For additional information about Telehealth Medicare rebate and exemption, please refer to Australian Government Department of Health MBS COVID-19 Telehealth “existing relationship” requirement – Clarification of exemptions.
Most COVID positive patients are unlikely to get severe disease requiring hospitalisation. Most patients can manage their symptoms at home with the guidance of their doctor.
The following are guidance for steps to do if you are tested positive to COVID-19:
It is important to inform your doctor about your positive COVID-19 results. This is best done by booking a Telehealth consultation with your doctor.
Your doctor will be responsible for the following:
For detail information, guidance and resources on My COVID-19 action plan and My daily symptom diary, please refer to Royal Australian College of General Practitioners (RACGP) Managing COVID-19 at home with assistance from your general practice.
The following symptoms may indicate worsening severity of your COVID-19 disease. If you develop any of the following symptoms, inform your doctor or call emergency services on 000.
As of the 8 February 2020, there will be new sets of protocols for management of COVID-19 in Western Australia. The new settings will help to manage community transmission of COVID-19 and will include changes in the following:
If you wish to find out the latest news and information about COVID-19 protocols in Western Australia, please refer to WA Department of Health COVID-19 protocols website.
Alternatively, you can call the National Coronavirus hotline on 13COVID (13 26843)
You or your doctor may choose to consult with you via Telehealth:
There are also scenarios or types of consultation where Telehealth consultations is more appropriate.
The following are some of the common scenarios you may choose or required to have a Telehealth consultation:
The following are some of the common scenarios our doctors may suggest Telehealth consultation:
Benefits of Telehealth:
Telehealth provide benefits both for safety and convenience. The following are some of the advantages:
What are the privacy requirements for Telehealth?
All medical practice providing Telehealth consultation must comply with privacy obligations when delivering these services. The Office of the Australian Information Commissioner (OAIC) ensures that the general privacy and information security requirements for remote consultation are the same as the requirement as face-to-face consultation.
How to book a Telehealth consultation:
Sexual health Telehealth consultation & blood-borne viruses Telehealth screening
From 1 July 2021 a new initiative and Medicare rebatable consultation was introduced and will continue until 30 June 2023. There is no requirement for NEW patients to have an existing face-to-face services provided by Northbridge Medical Centre to receive Medicare rebate.
Northbridge Medical Centre is committed to providing high standards of care in our clinics for face-to-face Sexual Health checks and consultation for all types of STD and STI. In order to continue our dedication to providing the highest level of care to all our patients, we are now providing easily accessible Telehealth STD and STI consultations and screening.
Types of scenarios and symptoms suitable for STD and STI Telehealth consultation:
Types of scenarios and symptoms that may not be suitable for STD and STI Telehealth consultation: (can still start with Telehealth consultation and doctor will advise you further actions during the consult)
How to book for Telehealth STD and STI consultation:
Sexual Health Consultation :