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Northbridge Medical Centre is a private billing practice. A private fee is charged for your consultation with the doctor. This applies to both Face to Face consultation and Telehealth consultation. Fees will vary according to the time and treatment necessary; payment is required at the time of consultation.
Medicare claims can be submitted by reception staff at the time of payment. Medicare will deposit the rebate into your bank account linked to your Medicare. These banking details can be checked through your MyGov account. Please note that this rebate is not instant and can take up to 3 days to appear in your account.
Patients 12 years old and under are bulk billed with no out of pocket consultation fees. If you require other additional services other than consultation, there may be an associated fee. Bulk billing is only available to eligible patients Monday to Friday between 9am and 5pm. Private fees apply to all consultation before 9am on weekdays, after 5pm on weekdays, weekends and public holidays.
Please be aware that Dr Alex Koh only bulk bill eligible patients on Monday to Thursday (exclusive of public holidays) between 9am to 1230pm. Dr Andrea Singh does not provide bulk billing services.
Currently we no longer bulk bill any NEW patients 13 years and older. We do not bulk bill for health care card, disability pension card or commonwealth seniors health card holders. Existing active patients 65 years old and above with a valid pension concession card will still be bulk billed from Monday to Friday 9am to 5pm. Private billings will apply before 9am on weekdays, after 5pm on weekdays, weekends and public holiday.
After hours appointments will incur a higher fee. After hours appointment is between 7.30 am – 8 am Monday to Friday, between 1pm to 4pm on Saturday and all day on public holidays. Please note that the Medicare rebate is also increased so the gap fee is similar to standard appointment fees.
If you are a non-Medicare card holder and have private insurance, reception will provide you with the invoice to submit the claim with your insurer. We cannot guarantee you are insured for GP visits as every cover is different. Please ensure you contact your insurer to find out your coverage and the rebate fee you are entitled to.
In order to receive Medicare rebate for Telehealth consultation, it is a requirement that the patient as attended the medical centre in person in the prior 12 months period. However, there are exemptions to these rules and our reception staff can provide further details.
This practice has developed a policy to protect patient privacy in compliance with Australia’s privacy legislation.
As an ongoing of quality health care, the practice collects information about the patients. Sensitive information such as current and previous medical conditions and family health history are essential to provide an accurate diagnosis, appropriate treatment and ongoing health care. Other personal information that is required is there for us to contact you about your health, billing and refund purposes.
Disclosure of your information
To provide continuity of care, the information that we collect from you might be shared with other health care providers such as doctors, hospitals, pathologists, radiologists, specialist etc. upon request, relevant information will be made available to provide to other health service providers but no additional unnecessary date is given.
Your medical record is a confidential document. As part of the policy for this practice to maintain security of personal health information at all times and to ensure that the information is only available to authorised staff members.
Doctors may be legally obliged to disclose your information under certain circumstances such as medical defense purposes and reporting communicable diseases. All records must be disclosed to court orders, subpoenas, search warrants and Coroner’s Court cases.
Children above 16 years of age and other dependent relatives also have the right to privacy of their information. Other individuals accessing medical records will be determined by medical and legal privacy requirements and each request for access will be addressed individually.
If there are researches conducted, then each patient will be provided with a consent form for his/her information to be released.
Data Quality and Security of your Information
It is the policy of the practice to maintain accurate, up-to-date and complete records. In assisting with this, any changes to your name or contact details, please inform us.
Your information will be stored in electronic formats and will be kept for 7 years after the last attendance at the practice; this is a legal requirement for administrative purpose. If the information is no longer needed after this time, information will be destroyed in a secure manner.
Access and correction of your information
Under Australia’s privacy legislation, you have the right to access your information.
You do not need to give the reason for request and the request does not have to be in writing. You can ask to view you information or have a copy of all, part of your records. Some circumstances, for example legal reasons, to access your information will be denied, but if this is the case, you will be advised of the reason.
There is no charge for lodging a request for access; however, a charge may be made if the practice incurs costs in providing the access to your records.
At Northbridge Medical Centre, we welcome your feedback. If you wish to write a comment or have a complaint, please put in writing and addressed to the Management, the email address is : email@example.com
Alternatively, you can contact the Health and Disability Services Complaints Office (HaDSCO) for an impartial resolution services for complaints related to health, disability and mental health services in Western Australia. For further information, please review the HsDSCO website or contact them on 1800 813 583.
|Standard Appointment (10 minutes)
|Long Appointment (20 minutes)
|After Hours – Standard Appointment
|After Hours – Long Appointment
|Monday to Friday||7:30am – 7:00pm|
|Saturday||9:00am – 4:00pm|
|Public Holidays||9:00am - 4:00pm|