• Patients 15 years old and under, will be bulk billed from Monday to Friday 7.30am to 5pm. Private billings will apply after 5pm on weekdays and weekends / public holiday including Saturday mornings.
• Existing patients 65 years old and above with a valid pension concession card will be bulk billed from Monday to Friday 7.30am to 5pm. Private billings will apply after 5pm on weekdays and weekends / public holiday including Saturday mornings.
• All Gold Veteran Affairs patients are billed directly to DVA with no out of pocket costs.

• Repeat scripts or referral can be issued without a consultation only at the discretion of the doctor.
• We would prefer patient to make an appointment with their regular doctor.
• However, if the doctor has agreed to review your file and provide the scripts or referral without a consultation, a fee of $20 may apply. This fee does not attract a Medicare rebate
• Re-issuing a lost script or referral will also incur a fee of $20.

• If you no longer require the appointment or wish to reschedule your appointment, please let us know as soon as possible.
• We require 3 hour notice if you wish to cancel your appointment. Failure to inform may incur a non attendance fee of $40. This fee does not attract a Medicare rebate.
• If you made an appointment and failed to arrive, this may incur a non attendance fee of $40

In order to receive Medicare rebate for Telehealth consultation, it is a requirement that the patient as attended the medical centre in person in the prior 12 months period. However, there are exemptions to these rules and our reception staff can provide further details.

The following are exemption rules where new patients or patients who has not attended the medical centre in person in the last 12months will still receive a Medicare rebate:

• the person has been diagnosed with COVID-19
• the person has tested for COVID-19 and is waiting for result
• the person has been required to isolate or quarantine because of State or Territory public health order
• the person is a patient at an Aboriginal Medical Service or an Aboriginal Community Controlled Health Service
• the person is under 12 months old (infant)
• the person is homeless
• the consultation is regarding Mental Health, Sexual Health, Reproductive/Contraception Health or Quit smoking consultation

• If you require your medical records to be transferred to another practice, please call the practice to discuss about the necessary documentation to be provided.
• An administration fee of $20 is required for the transfer of medical records.

• These accounts remain the responsibility of the patient.
• Patients will be required to pay the full amount of the invoice on the day of consultation unless a letter from the insurance company with a claim number is provided

• NBMC has developed a policy to protect patient privacy in compliance with Australia’s privacy legislation.
• Patient’s medical records is a confidential document. It is  part of the policy to maintain security of personal health information at all times and ensure that the information is a only available to authorised staff members only.
• To provide continuity of care, the information that we collected from you might be shared with other health care providers such as doctors, hospital and specialist upon request.
• A formal copy of our Privacy Policy is on display at the reception area.

At Northbridge Medical Centre, we welcome your feedback. If you wish to write a comment or have a complaint, please put in writing and addressed to the Management, the email address is : info@northbridgemedical.com.au

Alternatively, you can contact the Health and Disability Services Complaints Office (HaDSCO) for an impartial resolution services for complaints related to health, disability and mental health services in Western Australia.  For further information, please review the HsDSCO website  or contact them on 1800 813 583.