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Our Fees & Policies

  • Northbridge Medical Centre is a private billing practice
  • Some procedures will attract additional fees. Please speak to the reception for details
  • We offer bulk billing services to patients 15 years old and under only. Bulk billing is only available to patients before 5pm on Monday to Friday and after 12noon on Saturday. Private fee apply to all consultation after 5pm on weekdays and Saturday morning 9am to 12noon.

Northbridge Medical Centre is a private billing practice. A private fee is charged for your consultation with the doctor. This applies to both Face to Face consultation and Telehealth consultation. Fees will vary according to the time and treatment necessary; payment is required at the time of consultation.

Medicare claims can be submitted by reception staff at the time of payment. Medicare will deposit the rebate into your bank account linked to your Medicare. These banking details can be checked through your MyGov account. Please note that this rebate is not instant and can take up to 3 days to appear in your account.

Patients 15 years old and under are bulk billed with no out of pocket consultation fees.  If you require other additional services other than consultation, there may be an associated fee. Bulk billing is only available to patients before 5pm on Monday to Friday and between 12noon and 4pm on Saturday. Private fees apply to all consultation after 5pm on weekdays, Saturday morning 9am to 12noon and public holidays.

Currently we no longer bulk bill any new patients over the age of 15 years old.  We do not bulk bill for health care card, disability pension card or commonwealth seniors health card holders. Existing active patients 65 years old and above with a valid pension concession card will still be bulk billed from Monday to Friday 7.30am to 5pm. Private billings will apply after 5pm on weekdays and weekends / public holiday including Saturday mornings.

After hours appointments will incur a higher fee. After hours appointment is between 7.30 am – 8 am Monday to Friday, between 1pm to 4pm on  Saturday and all day on public holidays. Please note that the Medicare rebate is also increased so the gap fee is similar to standard appointment fees.

If you are a non-Medicare card holder and have private insurance, reception will provide you with the invoice to submit the claim with your insurer. We cannot guarantee you are insured for GP visits as every cover is different. Please ensure you contact your insurer to find out your coverage and the rebate fee you are entitled to.

Bulk Billing Criteria and Exceptions

  • Patients 15 years old and under, will be bulk billed from Monday to Friday 7.30am to 5pm. Private billings will apply after 5pm on weekdays and weekends / public holiday including Saturday mornings.
  • Existing patients 65 years old and above with a valid pension concession card will be bulk billed from Monday to Friday 7.30am to 5pm. Private billings will apply after 5pm on weekdays and weekends / public holiday including Saturday mornings.
  • All Gold Veteran Affairs patients are billed directly to DVA with no out of pocket costs.

Repeat script and referral without consult

  • Repeat scripts or referral can be issued without a consultation only at the discretion of the doctor.
  • We would prefer patient to make an appointment with their regular doctor.
  • However, if the doctor has agreed to review your file and provide the scripts or referral without a consultation, a fee of $20 may apply. This fee does not attract a Medicare rebate
  • Re-issuing a lost script or referral will also incur a fee of $20.

Missed Appointment / Cancellation Fee

  • If you no longer require the appointment or wish to reschedule your appointment, please let us know as soon as possible.
  • We require 3 hour notice if you wish to cancel your appointment. Failure to inform may incur a non attendance fee of $40. This fee does not attract a Medicare rebate.
  • If you made an appointment and failed to arrive, this may incur a non attendance fee of $40

Telehealth Medicare rebates for new patients

In order to receive Medicare rebate for Telehealth consultation, it is a requirement that the patient as attended the medical centre in person in the prior 12 months period. However, there are exemptions to these rules and our reception staff can provide further details.

The following are exemption rules where new patients or patients who has not attended the medical centre in person in the last 12months will still receive a Medicare rebate:

  • the person has been diagnosed with COVID-19
  • the person has tested for COVID-19 and is waiting for result
  • the person has been required to isolate or quarantine because of State or Territory public health order
  • the person is a patient at an Aboriginal Medical Service or an Aboriginal Community Controlled Health Service
  • the person is under 12 months old (infant)
  • the person is homeless
  • the consultation is regarding Mental Health, Sexual Health, Reproductive/Contraception Health or Quit smoking consultation

Transfer of medical records to another practice

  • If you require your medical records to be transferred to another practice, please call the practice to discuss about the necessary documentation to be provided.
  • An administration fee of $20 is required for the transfer of medical records.

Workers Compensation and Motor Vehicle Accidents Claims

  • These accounts remain the responsibility of the patient.
  • Patients will be required to pay the full amount of the invoice on the day of consultation unless a letter from the insurance company with a claim number is provided

Privacy Policy

  • NBMC has developed a policy to protect patient privacy in compliance with Australia’s privacy legislation.
  • Patient’s medical records is a confidential document. It is  part of the policy to maintain security of personal health information at all times and ensure that the information is a only available to authorised staff members only.
  • To provide continuity of care, the information that we collected from you might be shared with other health care providers such as doctors, hospital and specialist upon request.
  • A formal copy of our Privacy Policy is on display at the reception area.

Feedback and Complaints

At Northbridge Medical Centre, we welcome your feedback. If you wish to write a comment or have a complaint, please put in writing and addressed to the Management, the email address is : info@northbridgemedical.com.au

Alternatively, you can contact the Health and Disability Services Complaints Office (HaDSCO) for an impartial resolution services for complaints related to health, disability and mental health services in Western Australia.  For further information, please review the HsDSCO website  or contact them on 1800 813 583.

 

Fees (including Telehealth)

Standard Appointment (10 minutes)  

Medicare Rebate 

$85.00 

$39.10 

Long Appointment (20 minutes) 

Medicare Rebate 

$125.00 

$75.75 

After Hours – Standard Appointment 

Medicare Rebate 

$95.00 

$51.00 

After Hours – Long Appointment 

Medicare Rebate 

$135.00 

$87.40 

Opening hours

Monday to Friday 7:30am – 7:00pm
Saturday 9:00am – 4:00pm
Sunday Closed
Public Holidays 10:00am - 4:00pm
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