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FAQ

How do I get my test results

It is important for you to know and understand your test results

The practice staff is unable to access your test results or provide your results over the phone

You are required to book for a follow up appointment with your doctor, unless your doctor has an alternative arrangement made with you

If the results requires urgent attention, you may receive a SMS message on your phone or our practice nurse may call you.

Can I get repeat scripts or referral without consultation

If you wish to request an updated or new referral for a specialist, or a new prescription for your medication, you will be required to make an appointment with your GP.

How to transfer medical records to and from another practice

  1. Please contact your new GP practice and complete their transfer of medical records consent form.
  2. Once we have received the signed consent we can transfer your medical records to your new practice.
  3. Depending on the size of the file will determine the fees associated.

How to I leave a message with my doctor

We would prefer that you make an appointment with the doctor to discuss any issues

If you still would like to leave a message, please call the practice for the receptionist to take a message.

Please do not email the practice.

Am I able to provide feedback

We value patient feedback whether it is good or bad.

Please contact the practice to request the best email address to leave feedback.

Is there on site pathology collection?

Yes our onsite pathology collection centre is available Monday – Friday 8am – 4pm (lunch 12.30pm – 1 pm) and Saturdays 9am – 12pm

appointments for standard pathology collection are not required. Once you have a pathology referral from your doctor you can walk in during their opening times.

Appointments are required for specific tests which the doctor will advise if required.

Do you have available parking?

Yes! We have available parking which can be accessed of either Beaufort or Lindsay Street, which is the streets either side of our building. It is a Wilson car park and is 45 minutes free with a ticket.

There is also available street parking.

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